Privacy Policy
This Privacy Policy explains how Callens Institute collects, uses, and protects the personal information you provide when you visit our website, enquire about our courses, or enrol with us.
Your privacy matters to us. Callens Institute is committed to being transparent about how we handle your data. We do not sell your personal information. We only collect what is necessary to serve you better.
Who We Are
Callens Institute is a language and communication training institute based in New Delhi, India. We offer courses in Spoken English, IELTS, German, French, Spanish, Public Speaking, and related subjects.
Information We Collect
We collect personal information in the following ways:
Information you provide directly
- Contact forms — name, phone number, email address, course interest, and any message you submit via our website contact or enquiry forms.
- Demo class bookings — name, phone number, and preferred timing when you book a free demo class.
- Enrolment — full name, date of birth, address, educational background, and payment details when you register for a course.
- WhatsApp & calls — name and phone number when you contact us directly.
Information collected automatically
- Usage data — pages visited, time spent, browser type, device, and IP address via Google Analytics.
- Cookies — small files stored on your device to improve your browsing experience (see Section 5).
- Search data — search terms and click behaviour via Google Search Console.
Information from third parties
- HubSpot CRM — enquiry and lead data submitted through forms on our website is stored in HubSpot.
- Google Ads & Meta Ads — if you arrive at our website via a paid advertisement, basic interaction data may be shared with these platforms.
How We Use Your Information
We use the information we collect for the following purposes:
To follow up on your course enquiry or demo booking via call, WhatsApp, or email.
To manage your enrolment, schedule classes, issue certificates, and track progress.
To understand how visitors use our website and make it better for everyone.
To share relevant course updates, batch schedules, tips, and offers — only if you opt in.
To show relevant ads to people who have visited our website via Google and Meta platforms.
To meet our legal obligations under Indian law, including fee receipts and GST records.
We will never send you unsolicited promotional messages without your prior consent. You can opt out of marketing communications at any time by replying STOP to any message or emailing us.
How We Share Your Information
We do not sell, rent, or trade your personal information. We may share it only in these limited circumstances:
- Service providers — trusted third parties who help us operate our website and CRM (HubSpot, Google, Meta). These parties are contractually bound to keep your data secure and may not use it for their own purposes.
- Legal requirements — if required by law, court order, or governmental authority in India.
- Business transfer — in the unlikely event of a merger or acquisition, your data may be transferred as part of the business assets. You will be notified in advance.
Cookies & Tracking
Our website uses cookies to improve your experience. A cookie is a small text file stored on your device when you visit a website.
You can manage or disable cookies at any time through your browser settings. Note that disabling cookies may affect some features of this website.
Data Retention
We retain your personal data only for as long as necessary for the purposes it was collected:
- Enquiry data — retained for up to 2 years from the date of enquiry.
- Enrolment records — retained for up to 7 years from the date of enrolment in accordance with Indian financial record-keeping requirements.
- Certificate records — retained indefinitely for verification purposes.
- Website analytics — aggregated and anonymised data is retained as per Google Analytics default settings (26 months).
After the applicable retention period, your data is securely deleted or anonymised.
Your Rights
You have the following rights regarding your personal data. To exercise any of these rights, please email us at info@callensinstitute.com.
Request a copy of the personal data we hold about you.
Ask us to correct any inaccurate or incomplete information.
Request deletion of your personal data where we have no legal obligation to retain it.
Request your data in a structured, machine-readable format.
Object to processing of your data for marketing purposes at any time.
Withdraw consent for marketing communications at any time without affecting prior processing.
We will respond to all requests within 30 days. We may need to verify your identity before processing a request.
Data Security
We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.
- Our website uses SSL/TLS encryption (HTTPS) for all data in transit.
- Access to personal data within our team is on a need-to-know basis only.
- We use HubSpot CRM which is SOC 2 compliant and employs enterprise-grade security.
- We do not store payment card details — payments are processed through secure third-party gateways.
However, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at info@callensinstitute.com.
Third-Party Links
Our website may contain links to third-party websites such as Google Maps, YouTube, WhatsApp, Instagram, Facebook, and LinkedIn. These websites have their own privacy policies, and we are not responsible for their practices.
We encourage you to read the privacy policy of any external website you visit through a link on our site.
Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13.
If a parent or guardian believes that their child has submitted personal information to us, please contact us at info@callensinstitute.com and we will delete the information promptly.
Students below the age of 18 who enrol in our courses do so with the knowledge and consent of a parent or guardian.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us:
We aim to respond to all privacy-related enquiries within 5 working days.
Have Questions About Your Data?
We are happy to help. Email us or send a WhatsApp message and our team will respond within 2 hours on working days.
Ask on WhatsApp